GORILLA GOO REFUND AND RETURNS POLICY

Last Updated: October 26, 2023

Thank you for shopping at Gorilla Goo. We appreciate your business and want to ensure you are satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when it comes to returning or refunding products purchased from our store.

1. Returns and Exchanges

We accept returns and exchanges within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

a. The product must be in its original condition, unused, and in the same packaging as received.

b. The product must be accompanied by the original receipt or proof of purchase.

c. Products that are not eligible for return include gift cards and downloadable software products.

3. Refund Process

If your return meets the eligibility criteria mentioned above, you will be eligible for a refund. Please follow these steps:

a. Contact our customer service team at gorillagoo365@gmail.com to initiate the return process and receive a Return Authorization (RA) number.

b. Pack the product securely in its original packaging and include the RA number.

c. Ship the product to the address provided by our customer service team.

d. Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.

e. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a reasonable processing time.

4. Exchanges

If you wish to exchange an item for another product, please follow the return process outlined above and indicate your preference for an exchange. Once we receive your returned item and it is approved, we will arrange for the exchange.

5. Return Shipping Costs

You are responsible for the cost of return shipping unless the return is due to an error on our part or if the product is defective or damaged. In such cases, we will provide instructions for returning the item at our expense.

6. Damaged or Defective Products

If the product you received is damaged or defective, please contact our customer service team immediately. We will provide instructions on returning the damaged or defective item and will either issue a refund or send a replacement, depending on your preference and product availability.

7. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer service team at gorillagoo365@gmail.com

8. Changes to the Policy

Gorilla Goo reserves the right to modify or revise this Refund and Returns Policy at any time. The updated policy will be effective upon posting on our website.

Thank you for choosing Gorilla Goo. We strive to provide you with the best products and service possible. Your satisfaction is important to us, and we appreciate your trust in our products.

Last Updated: October 26, 2023